We take customer service seriously at First Industrial, displayed by our 2-Hour Rule.
Our 2-Hour Rule is a promise that stipulates every call we receive during normal business hours will be returned within two hours. Prompt response to your phone call assures you that your request has been acknowledged - and is being acted upon. And while all issues can't be resolved in two hours, we will certainly do our best. It's the kind of extra effort that distinguishes First Industrial from other industrial real estate providers.
We believe so strongly in the value of superior customer service that we'll put our money where our mouth is. We'll donate $50 to the United Way or a charity of your choice if your call isn't returned within two hours, subject to a few reasonable exemptions. So if you feel we have not responded in a timely manner, call us at (312) 344-4438 or email us at firstname.lastname@example.org and we'll make it up to you.